Frequently Asked Questions
Got a question for the team here at Yoarsin? Check out the FAQ section below, or if you can’t find what your looking for shoot us an email at yoasrsin@gmail.com or submit an email: https://0000-dev.myshopify.com/pages/custom-enquiries/.
Custom Apparel For Teams
What is the minimum order for custom apparel?
We can customize clothing for you starting as low as one unit per style. If you want to purchase jerseys, shorts, and jackets for your team, you’ll need to order ten of each. You can mix and match men’s and women’s of the same product to meet the 10.
How long will my order take?
Generally 3-6 weeks from your artwork sign off & make payment（Depending on the type of clothing）. We also have an EXPRESS option available for super urgent requests.
Do you offer full design work?
Yes, We can provide design and graphic design services.
What should I do if I have my own ideas or design documents?
If you have design files, that's fantastic and can save you even more design time. You can send it to our email: yoarsin@gmail.com. Please confirm your logo or files through in a Vector format.
How do we start the process?
Simply review our size chart, decide what styles you’re wanting & submit us your request. Once we’ve created your order we can begin your artwork design.
When and how do I pay?
For batch custom orders, payment is due when you confirm Order the garments are ready for production.
We accept the following payment methods:
- VISA, MasterCard, AMEX, and Discover
- Wire transfers
Can I make changes to my design once I’ve submitted my order?
No, we do not recommend doing this. Design modifications are not supported once the order is confirmed, as all work has already begun once the customization process starts.
Unless there are special circumstances, modifications are only allowed within 1-2 days of order confirmation. Any more and you may be subject to additional charges and your final ship date will be pushed out.
Can I reorder an existing design?
Yes! Reordering is simple as long as no changes are made to the designs, styles, or sizes. We do require a five unit minimum for reorders.
Can I return my custom apparel?
Due to the specialized nature of custom apparel, all sales are final.
Art Specs
What file format should I submit my logos/graphics in?
Vector artwork (.ai or .eps or .pdf) – Vector artwork is the preferred file format for your logos and designs because they’re scalable to any size. This includes artwork and logos created in computer software like Adobe Illustrator and Corel Draw.
Raster Artwork (JPEG, GIF, TIFF, PNG) – Raster artwork consists of tiny pixels of color. This is the most common form of graphic, but they’re low resolution and hard to manipulate if needed. If you can only provide raster artwork for your order, we ask that its high resolution (150 – 300 dots per inch).
Not sure what files you have? No worries! Just submit what you have and we’ll get started.
How do I get my artwork to you ?
You can email us at yoarsin@gmail.com or upload your files when submitting your custom order here. If you’re creating a full custom design from home, check out our art templates page to browse our different products.
How do we ensure color accuracy?
If you have access to Pantone numbers, you can send us that information to help us color match more effectively. Due to differences in computer monitor colors, printers, and inks, there may be slight variations in color.
Prior to production, we’ll print out a small-scale color swatch of your design on fabric, and email you an image for your final approval. *In some cases we can mail you a physical sample.
Can I use copyrighted or trademarked images?
It’s illegal to use any Copyrighted or Trademarked images. We request you have proper written approval from the appropriate sources if you’re requesting to use images on your apparel. Once the approval form is signed, you will be fully responsible for the use of the images on your apparel.